In the Scheduling In stage, the customer has either dropped by an AutoMind facility or phoned in and spoken with any of the AutoMind Repair Process Managers. Customer information is collected which includes: Name, Address, Phone Number, E-mail address and Claim Number. If the car is at the AutoMind facility, digital photos of the damage will be taken. If an alternative transportation is requested, the customer will be asked to provide a valid driver license and credit card. A rental vehicle will then be arranged at this point. Once the arrival date of all the necessary parts is confirmed, an appointment date for dropping off the car for repairs will be provided.